A GREAT WAY TO FLY ALWAYS - SINGAPORE AIRLINES A380
What constitute good service in the airline industry when you are up in the air , flying ? "Anticipating beyond first class service that is so personalised" echoed my friend.I cannot disagree with him.Nowadays when air fares are spiralling due to high fuel costs, many airlines are cutting their losses and unfortunately cutting losses also means cutting the level and standards of service for some.Evidently when we fly in these carriers,the face of gloom and glum can be noticed sometimes especially when the planeload is a little too much to handle.
While i was in Bangkok recently, even the locals criticised their national carrier for being no longer hospitable like in the good old days.Can you imagine,a pretty stewardess,so gentle and smiling always is now actually a thing of the past? What you get now is someone who discriminate your service based on the cabin you are sitting in.Their poise is no more resplendent but instead rough, soulless and often robotic."When a job is done, nothing is left and the service ended abruptly",laments another.
What's more; with the advent of the LCC services,you can count your blessings if you will ever be a satisfied passenger after disembarking from the jet.Apparently LCC passengers are often treated like a herd of animals and this could probably hold true due to the popular adage : Pay peanuts and you get monkeys.
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